Delivery Information

Most orders arrive the next working day when placed before 11:00am (Monday to Friday). Orders placed after 5pm, during the weekend or on holidays will be processed at the first opportunity the next working day. Deliveries in rural areas may require an additional 2-3 days.

Delivery Information

We offer a next working day delivery service for orders placed before 11am. Our couriers deliver between 8am and 6pm Monday to Friday. Caustic Soda (Sodium Hydroxide) deliveries cannot be left unattended; please ensure someone will be onsite to accept and sign-for the delivery.

After a failed delivery attempt, your order is returned to our warehouse. Redelivery charges apply for redelivery requests. Cancellations with 1 or more delivery attempts will only be refunded for the product value: delivery fees will not be refunded as this fee has already been paid to the courier. 

Business and Residential Delivery

As caustic soda is a a corrosive, hazardous product, shipping prices can be complicated and costly. We make no profit on shipping rates and only pass on the direct charges from our reliable and secure UK courier service who offer next working day delivery. 

Our couriers have a fleet of lorries to transport to business addresses the next working day, but special vans are required for transportation to residential addresses

Due to this, there is an additional £15 delivery charge for residential addresses. You will have the option to choose your address type when checking out.

Please note that this information is verified by the courier before orders are dispatched. If your shipping address does not match a registered business address, we reserve the right to hold you order until the additional +£15 residential fee is taken, or a refund in full can be provided upon request. 

Returns and Refunds

Please check any received items immediately upon receipt of the delivery. If you have received your item and found it damaged or not to be as ordered, you must inform us immediately. In this case, you may return the item to us within 14 days of the date of delivery. The item must be in its original condition, with all packaging materials intact. Items meeting these requirements will receive a full refund, minus any shipping or collection fees. We reserve the right to refuse refunds if products are received not in accordance with these requirements.

In accordance with distance trading regulations, we will accept returns for any reason so long as it is reported within 7 days of delivery. If the product is correct, intact or otherwise exactly as ordered (for example if the buyer ordered the wrong product) we reserve the right to charge you for the cost of uplift. We reserve the right to refuse returns or to charge you for our reasonable cost if the product is received not in accordance with these requirements.